Frequently Asked Questions
TheraBox is a monthly self care subscription focused on inspiring happier lives. Each box incorporates 1 happiness boosting activity inspired by research in mindfulness, psychology, and neuroscience to rewire the brain for more joy and positivity. Additionally, we select 7-8 wellness products sourced from vendors that produce natural, organic, and feel-good products ranging from aromatherapy, clean beauty/skincare, and unique lifestyle goodies. Themes and items change each month so it's always a delightful surprise!
There are 4 plans available for you to choose from:Monthly , 3 months, 6 months, or 12 months.Subscriptions auto-renew according to your plan at the end of the subscription cycle. You can cancel anytime before your renewal date (9th of the month) to not be renewed. For multiple month subscriptions, you can cancel anytime, however you will still receive the remaining boxes from your prepaid multiple month subscription and then your subscription will end. For example, if you choose a 3 month subscription at checkout and want to cancel after the 2nd month- you will still receive your 3rd prepaid box. After your 3rd final box, you will not be rebilled and your subscription will end. You can also purchase one-time gift subscriptions that do not auto-renew! With this option, there's no need to log onto your account to cancel as gift subscriptions auto-expire!
Absolutely! To purchase a subscription plan that does not auto-renew, simply visit our Gift Subscription Page. Gift subscriptions automatically expire at the end of their subscription period and does not auto renew. There is no need to cancel!
Additionally, there are past boxes available from our one-time store, TheThe Happy Shoppe that never renew!
You can skip a month (or more) of your subscription by logging onto your account and clicking "skip", or emailing us at firstname.lastname@example.org- Please ensure you opt to skip a month BEFORE the 9th of each month if you wish to skip the next box. To put your subscription on hold until further notice, please feel free to email us!
Tip: You can now gift-on-skip! This means instead of skipping a month, you can just send the box you wish to skip to any lucky recipient. You'll be prompted with this option when you click "skip" on your Subscription Account Portal
We ship TheraBoxes between the 24 - 29th of each month, so that you can receive your box around the beginning of the following month to start your month off with self care and relaxation! If located in the United States you should receive your box within 3-7 business days. All international orders may take 7 to 30+ business days for delivery, depending on your country. If you're in a hurry, check out our Mystery Boxes or Past Boxes from our one time shop, The Happy Shoppe, that ships immediately!
If you purchased a TheraBox subscription, your subscription will renew on the 9th of the month in which your subscription period ends. Example: You purchased a monthly subscription on June 15th - our box ships on between 24-29th of June, and your next renewal will be July 9th for our July box shipping July 24-29th. Still not sure? You can always log into your account to see your renewal date anytime.
We ship between the 24-29th of every month, and offer a discounted flat-rate shipping of $4.99 per box for domestic shipping. You are charged immediately when you order, and automatically re-billed monthly on the 9th of your renewal month. You can log into your account to see your renewal date at anytime. Please note due to time differences, your renewal date may appear as the 8th, 9th, or 10th depending on your location. Please ensure your address is correct at check-out. TheraBox is not responsible for shipments lost due to incorrect addresses. If a box is returned to us due to invalid address, a reshipping and handling fee of $8.95 will be charged to reship the package.
For subscription plans, we ship to Canada for a flat-rate shipping fee per box of $11.99, and $25 for all other countries. All international orders have an estimated 7 to 30+ business days for delivery, although TheraBox cannot guarantee a time frame for any processing delays that may arise through the post offices of destination countries. TheraBox is not responsible for any applicable governmental taxes/custom fees for international shipments that may arise.
The cut-off date to order is the 24th of each month, as we ship between the 24-29th of each month. For example, cut off date to order June boxes is June 24th. However, please note that we very often sell out before our cut off date. If you ordered before our cut off date for the month, but we are already sold out for the month then your order will automatically be moved to our next month's box.
The Happy Shoppe is our one-time gift shop, and includes a few of the items from past TheraBoxes! If you purchased items from The Happy Shoppe, then your order will ship immediately after processing, and you do not have to wait until the 24-29th for shipping.
Items from The Happy Shoppe will ship immediately after processing (typically we ship within 1-3 business days of your Happy Shoppe order)
You can change your address by logging onto your account, or emailing us at email@example.com - The cut off date to change your address for the month's box is before the 9th of each month in which your box ships (for example: If your box ships between November 24-29, last day to change your address is before November 9th). After successfully changing your address, you will receive a confirmation email with your address change. Please ensure that confirmation email reflects the correct new address, and feel free to email us if you need assistance!
Once you subscribe, your method of payment is immediately charged. If you cancel right away, this will only ensure that your subscription will not renew, but you will still receive a box. If you cancel because you have changed your mind and wish to be refunded and not receive a box, you must email us immediately at firstname.lastname@example.org and request a refund via email as refunds must be manually processed. Refunds will be provided if you email us directly requesting a refund for your order or renewal within 24 hours.
You can reactivate your subscription at any time by emailing us at email@example.com - Your card will automatically be charged upon reactivation of your subscription.
We honor full refunds within 24 hours of placing your order/renewal. You must email us immediately within 24 hours of your order at firstname.lastname@example.org and request a refund via email because we process refunds manually. After receiving an email request for the refund, it can take up to 5-10 business days for the full refund to appear back into your card
"Happiness Guarantee":We want you to be 100% happy with your box! If you are unsatisfied with your box, we are happy to accept a return of your new unused TheraBox in exchange for store credit/refund if you email us and ship back your box within 14 days of receiving your box. The box must be returned in its original condition and packaging (TheraBox must be wrapped in an outer poly bag, or another box. Bare TheraBoxes without protective packaging, or has missing contents will not be accepted for returns). Return for store credit/refund is only acceptable for brand new TheraBoxes in its original condition with full contents and original/appropriate packaging. We do not provide store credit for returned products that are opened, used, returned after 14 days, damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use. We are not liable for products that are damaged or lost in transit back to us, therefore please ensure TheraBox is packaged securely when being returned. Please note: A return shipping fee of $8.95 will be deducted if you would prefer a refund for returned boxes back to your card. For store credit refunds, you will receive the full refund in the form of store credit for the amount purchased which can be used for any future purchases at our store, including The Happy Shoppe! Simply let us know your preferred method of refund when emailing us!
We accept returns / replace individual items that are damaged, missing, or defective only. Please email us at email@example.com and attach required photo evidence of any damages/defects within 14 days of receipt of the box. Our team will gladly ship you any replacements for items ASAP!
We will gladly send you a complimentary replacement if your product arrives damaged or defective. Please email us at firstname.lastname@example.org and attach required photo evidence of any damages/defects within 14 days of receipt of the box. Please ensure you send us photos of: 1) The outside condition of the box upon delivery 2) The damaged Item showing evident damage/leakage 3) A picture of the inside of the box you received. Our team will gladly ship you any replacements for damaged items ASAP after receiving these photos! You may be required to return the damaged goods in order for us to process the claim. We will gladly provide a shipping label if that is the case.
If you purchased additional shipping protection at checkout, TheraBox will process a complimentary replacement for lost/stolen boxes. However, if you did not purchase shipping protection-- TheraBox is not responsible for lost/stolen packages once marked as delivered by USPS or inaccurate addresses entered by the buyer. Please ensure there is a secure location for you to receive packages, or request boxes to be held at your local post office for pick up to ensure safe delivery.
If your card is declined for insufficient funds or is expired during your renewal period, TheraBox may automatically keep trying up to 10 times over the course of 11 days to renew your subscription. If we are still unsuccessful after the 10th try, we may automatically move your subscription renewal to the next month and will repeat the process of renewal again. If your renewal remains unsuccessful, then your subscription may automatically expire or be cancelled. Please ensure your credit card information is up to date to be successfully renewed. TheraBox is not responsible for any overdraft charges from banks or credit cards.