Privacy policy

THERABOX, INC. PRIVACY POLICY

Last Updated: July 19, 2026

TheraBox, Inc. ("TheraBox," "we," "us," or "our") values your privacy. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information collected through our website located at mytherabox.com (the "Site"), the services offered through the Site, any orders you place, and related communications (collectively, the "Services").

This Privacy Policy applies to personal information collected through TheraBox-operated websites, web pages, and Services. It does not apply to third-party sites, services, or platforms that we do not own or control, including third-party marketplaces or social platforms. If you visit a third-party website or service linked from our Site, you should review that third party's privacy policy before providing information.

By using the Site or Services, creating an account, placing an order, signing up for communications, submitting information to us, or otherwise interacting with TheraBox, you acknowledge the practices described in this Privacy Policy, subject to applicable law.

1. INFORMATION WE COLLECT AUTOMATICALLY

When you use our Services, we and our service providers may automatically collect certain information, including your IP address, browser type, device type, operating system, mobile network information, referring and exit pages, date and time stamps, cookie identifiers, pages viewed, clicks, usage patterns, and other interactions with the Site or Services.

We may also infer approximate geographic location from information such as your IP address for analytics, fraud prevention, localization, and service-improvement purposes.

We use this information to help operate, maintain, secure, troubleshoot, personalize, analyze, and improve the Services, communications, advertising performance, and customer experience. Some of this information may be considered personal information under applicable law.

2. PERSONAL INFORMATION YOU MAY PROVIDE

Identifying Information

When you create an account, make a purchase, sign up for emails or SMS, contact us, participate in a promotion, submit a survey, or otherwise interact with our Services, we may collect personal information such as your name, email address, phone number, postal address, shipping address, billing address, password, zip code, payment-related details, and other information you choose to provide.

To process purchases, we or our third-party payment providers request information such as your name, address, email address, telephone number, payment method, and, if applicable, payment card information or related transaction details.

If you participate in surveys, promotions, sweepstakes, contests, or giveaways, we may collect additional information necessary to administer those programs, verify eligibility, communicate with you, or deliver any prize.

Customer Support and Service Communications

If you contact us by email, text, form submission, social media, or other communication channel, we may collect your name, email address, phone number, account details, message content, attachments, and any other information you provide in connection with your inquiry, feedback, support request, or complaint.

Information From Children and Minors

Our Site and Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information.

If you are under the age of majority in your jurisdiction, you may use the Site only with the involvement and consent of a parent or legal guardian, where permitted by applicable law.

Information Collected from Social Networking Sites

The Services may allow you to interact with us through social networking sites or third-party platforms, such as Facebook, Instagram, Pinterest, LinkedIn, X, or similar services. If you interact with us through a Social Networking Site ("SNS"), tag us, message us, comment on our posts, or otherwise share information with us through an SNS, we may receive information made available by that SNS according to your settings and the SNS’s terms, such as your username, profile information, profile photo, comments, messages, or other information you choose to share.

You are solely responsible for your use of SNS platforms and for reviewing the privacy policies and terms of those providers. We are not responsible for the availability, accuracy, content, products, services, or privacy practices of any SNS. Your submissions are also subject to the user-generated content terms outlined in our Terms of Service.

Public Content and Social Features

If you post or submit content in a public area of the Services, including comments, reviews, social media interactions, or similar public features, that information may be visible to others and may be stored by us. Public submissions may be copied, read, collected, or used by other users or third parties.

3. GIFT RECIPIENT INFORMATION AND COMMUNICATIONS

If you provide personal information about a gift recipient, including the recipient's name, email address, shipping address, gift message, or other contact details you provide, you represent and warrant that you have the right and authority to provide that information to TheraBox and to authorize TheraBox to use it for purposes related to the gift, order, shipment, delivery, customer support, fraud prevention, and related communications.

TheraBox may use gift recipient information to send gift notifications, delivery updates, redemption instructions, customer-support communications, and other transactional or service-related messages connected to the gift or order. Where permitted by applicable law, TheraBox may also use gift recipient information to send promotional emails, newsletters, special offers, product announcements, and other marketing communications related to TheraBox products and services. Gift recipients may opt out of marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at info@MyTheraBox.com.

You are responsible for ensuring that any gift recipient information you provide is accurate and that your disclosure of that information to TheraBox does not violate any applicable law or the rights of the recipient.

4. HOW WE USE PERSONAL INFORMATION

It is your choice whether to provide personal information to us, but some Services may not function properly or may be unavailable if you do not provide information that is reasonably necessary for account registration, purchases, communications, or customer support.

We may use personal information for business purposes such as:

  • Creating, maintaining, and servicing accounts.

  • Processing orders, subscriptions, transactions, returns, replacements, and refunds.

  • Sending order confirmations, account notices, legal notices, service alerts, and customer support responses.

  • Providing customer service, responding to inquiries, handling complaints, and improving the Services.

  • Operating, analyzing, personalizing, troubleshooting, securing, and improving the Site, products, and Services.

  • Administering surveys, sweepstakes, contests, referrals, promotions, and giveaways.

  • Detecting, preventing, investigating, and addressing fraud, abuse, chargebacks, security incidents, and unlawful activity.

  • Enforcing our Terms of Service, other policies, and legal rights.

  • Complying with legal obligations, recordkeeping, accounting, tax, and dispute-resolution requirements.

  • Sending marketing and promotional communications as described below.

5. MARKETING AND ADVERTISING CHOICES

Marketing Communications

When you create an account, make a purchase, receive a gift, sign up for a giveaway, subscribe to our email or SMS programs, submit your contact information, or otherwise interact with the Site or Services, TheraBox may use the contact information provided to send transactional, account-related, order-related, gift-related, service-related, and customer-support communications.

Where permitted by applicable law, TheraBox may also use your contact information to send promotional emails, newsletters, special offers, product announcements, affiliate or partner offers presented by TheraBox, and other marketing communications related to TheraBox products, services, subscriptions, and promotions. You may opt out of marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at info@MyTheraBox.com. Consent to receive promotional SMS/text messages is governed by our Mobile Terms of Service.

Affiliate and Partner Offers

We may send promotional communications that include offers, products, or services from TheraBox partners, affiliates, or third-party brands. Unless otherwise disclosed or permitted by applicable law, these communications are sent directly by or on behalf of TheraBox. We do not sell, rent, or lease customer contact lists to third parties for their independent direct marketing purposes without your consent or another appropriate legal basis.

Advertising Choices

We may use advertising, analytics, and remarketing tools, such as Meta Pixel, Google Ads, Klaviyo, and similar providers, to help measure campaigns and present relevant TheraBox offers. We may use customer contact information, such as email addresses, to create, measure, suppress, or improve advertising audiences on third-party advertising platforms, subject to applicable law and the platforms’ terms. You may be able to manage advertising preferences through your browser, device settings, or the opt-out tools made available by advertising platforms and industry groups. Where required by applicable law, we will honor applicable legally required opt-out requests.

6. SMS/TEXT MESSAGING PRIVACY SAFEGUARD

We use your mobile number to send SMS or text messages only as described in our Mobile Terms of Service and applicable opt-in disclosures. Consent to receive promotional SMS/text messages is voluntary and is not required to make a purchase.

Mobile phone numbers and SMS opt-in or consent data collected through our text-messaging programs will not be shared with third parties or affiliates for their independent marketing or promotional purposes. This does not limit our ability to share information with service providers, vendors, or text-messaging processors who help us operate, deliver, secure, support, or analyze our text-messaging programs.


7. HOW WE DISCLOSE INFORMATION

We may disclose personal information in the following circumstances:

  • To Service Providers: To service providers, vendors, contractors, and agents that perform operational functions on our behalf, such as payment processing, order fulfillment, shipping, customer service, cloud data hosting, infrastructure support, fraud prevention, analytics, and marketing delivery.

  • For Legal and Compliance Requirements: To government authorities, courts, regulators, law enforcement, or other third parties when required by law, subpoena, court order, or legal process, or where we believe disclosure is reasonably necessary to protect rights, safety, property, our platform interfaces, users, or others.

  • Corporate Transactions: In connection with, or during negotiations of, a merger, financing, acquisition, sale of assets, reorganization, bankruptcy, or similar corporate transaction involving TheraBox, Inc.

  • With Your Consent: As otherwise described in this Privacy Policy, with your consent, at your direction, or as otherwise permitted by applicable law.

We may use and disclose anonymized, aggregated, or de-identified information that does not reasonably identify you for analytics, research, reporting, and business optimization purposes.

8. COOKIES, PIXELS, AND ANALYTICS TECHNOLOGIES

We and our service providers use cookies, pixels, tags, SDKs, scripts, local browser storage, analytics tools, and similar technologies to collect information about your use of the Site and Services. These technologies allow us to remember your preferences, keep you signed in, analyze traffic and engagement, understand ad campaign effectiveness, and personalize your digital storefront experience.

We work with data partners, including services such as Meta Pixel, Google Ads, Google Tag Manager, Microsoft Clarity, Klaviyo, and similar providers. These providers collect automated tracking information subject to their own respective privacy policies. You can manage, restrict, or disable cookies through your browser or device settings; however, certain automated features or checkout mechanisms of our online store may cease to function properly if tracking technologies are disabled.

9. SENSITIVE INFORMATION DISCLAIMER

Please do not submit sensitive personal information, medical information, mental health information, government identification numbers, full payment card details, or other highly sensitive information through email, social media, reviews, public comments, or other unsupported channels unless we specifically request it. If you choose to provide sensitive information to us, we may use it only as reasonably necessary to respond to your request, provide customer support, protect our rights, comply with legal obligations, or as otherwise permitted by applicable law.

10. DATA STORAGE, SECURITY, AND RETENTION

International Data Transfers & External Storage

TheraBox's operations and servers are located primarily in the United States. If you access the Site or provide information from outside the United States, your information may be transferred to, processed in, or stored in the United States or other jurisdictions where our service providers maintain facilities.

Information Security

TheraBox utilizes physical, technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. Payment-related data is encrypted during transmission using industry-standard protocols. However, because no method of transmission over the Internet or electronic storage is entirely secure, we cannot guarantee absolute data security.

Data Retention

We retain personal information for as long as necessary for the business and operational purposes described in this Privacy Policy, including to provide Services, maintain accounts, complete subscription fulfillment cycles, comply with legal obligations, resolve payment disputes, enforce our agreements, prevent platform abuse, and maintain appropriate business, tax, and financial records.

11. YOUR LEGAL CHOICES AND DATA RIGHTS

Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information. You may submit privacy-related requests by emailing us at info@MyTheraBox.com. We will review and process requests as required by applicable law and may, in our discretion, respond to other requests where reasonably practicable.

Please note that we are permitted or required by law to retain certain information under necessary exemptions, including completing outstanding transactions, fulfilling active subscriptions, preventing fraudulent chargebacks, protecting our security systems, or complying with statutory record-retention, tax, accounting, or legal obligations.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changing technology, business models, or statutory frameworks. When an update occurs, we will modify the "Last updated" date at the top of this page. If we make material changes to the way we handle personal data, we will provide additional notice on our website or via email as required by law. Your continued interaction with our Site or Services after an updated policy is posted constitutes acknowledgment of the revised terms, subject to applicable law.

13. CONTACT INFORMATION

If you have questions, comments, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact us via email or postal mail at:

TheraBox, Inc.

Email: info@MyTheraBox.com

Mailing Address: 600 W Santa Ana Blvd, Ste 114A PMB 408, Santa Ana, CA 92701