Refund policy

What is your refund policy?

We honor refunds within 24 hours of placing your order/renewal. You must email us immediately within 24 hours of your order at info@mytherabox.com and request a refund via email because we process refunds manually. After receiving an email request for the refund, it can take up to 5-10 business days for the full refund to appear back into your card

"Happiness Guarantee": We want you to be 100% happy with your box! If you are unsatisfied with your box, we accept returns of new unused TheraBoxes in exchange for store credit/refund if you email us and ship back your box within 30 days of receiving your box. The box must be returned in its original condition and packaging (TheraBox must be wrapped in an outer poly bag, or another box. Bare TheraBoxes without protective packaging, or having missing contents will not be accepted for returns). Return for store credit/refund is only acceptable for brand new TheraBoxes in their original condition with full contents and original/appropriate packaging.

We do not provide store credit/refund for returned products that are opened, used, returned after 30 days, damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use. We are not liable for products that are damaged or lost in transit back to us, therefore please ensure TheraBox is packaged securely when being returned. Please note: A return shipping fee of $9.99 will be deducted if you would prefer a refund for returned boxes back to your card. For store credit refunds, you will receive the full refund in the form of store credit for the amount purchased which can be used for any future purchases at our store, including The Happy Shoppe! Simply let us know your preferred method of refund when emailing us!

 
Damaged Items
Complimentary replacements are provided if your product arrives damaged or defective. Please email us at info@mytherabox.com and attach required photo evidence of any damages/defects within 30 days of receipt of the box.

Please ensure you send us photos of: 1) The outside condition of the box upon delivery 2) The damaged Item showing evident damage/leakage 3) A picture of the inside of the box you received. Our team will ship you any replacements for damaged items ASAP after receiving these photos. You may be required to return the damaged goods in order for us to process the claim. We will provide a shipping label if that is the case.